Where do you deliver?

We deliver to Australia, Austria, Belgium, Canada, Czechia, Estonia, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, New Zealand, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United States. Available shipping options are shown at checkout.

How much is shipping?

Standard shipping is 5.90 €. Shipping is free on orders of 60 € or more, or US$70 or more for delivery to the United States. Eligibility is based on the order value after discounts, excluding shipping.

When will my order arrive?

We aim to dispatch orders within 24–48 hours. Delivery usually takes 5–12 business days after dispatch. These are estimates; carrier and customs delays may occur.

How do I track my order?

Use the tracking number in your dispatch email on our Track Your Order page.

Can I return my order?

You can request a return within 30 days of delivery. Read our Returns and Refunds page for details.

How do I use my first-order offer?

Enter Lovely15 at checkout for 15% off your first order, subject to the offer conditions shown at checkout.

How can I contact you?

Email contact@youenter.com or use our contact form. Include your order number if your question concerns a purchase.