30-day returns

You can request a return within 30 days of receiving your order. Contact contact@bagbeyond.co with your order number and the items you wish to return. We will provide the return instructions and the correct return address. Please do not send items to an address on the parcel without checking with us first.

For returns under our voluntary 30-day policy, items should be unused, with their tags and original packaging. You may inspect an item as you would in a shop. Conditions under this voluntary policy do not limit your statutory cancellation or faulty-goods rights.

Return costs

You are responsible for the direct cost of a change-of-mind return. If an item is faulty, damaged or incorrect, contact us so we can arrange an appropriate remedy and cover the necessary return costs.

Refunds

Refunds are made to the original payment method. We aim to process them within 5–7 business days after receiving and checking your return, and within any applicable statutory deadline. Your payment provider may take additional time to display the refund.

Statutory cancellation rights

Where UK or EEA distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to cancel, followed by 14 days to return the goods. We refund eligible cancelled orders, including the basic outbound delivery charge, within the legal deadline. We may withhold the refund until we receive the goods or evidence of return, where the law permits. Any deduction for handling beyond what is needed to inspect the goods will only be made where legally allowed.

Nothing in this policy excludes your rights for faulty, misdescribed or undelivered goods.